Quick answers to common questions

Your subscription offers unlimited access to Buddy's huge library of learning games, activities, cartoons and other content. Choose from three English proficiency levels as your child embarks on 16 unique learning expeditions based on topics like Home, Food, Animals and Technology. Along the way, they'll learn more than 1500 everyday words and phrases that will help them speak English with confidence.

The Buddy app offers a free sample of its flashcard learning game for new users. Once completed, you'll need to subscribe to continue playing with Buddy. You can select a subscription within the app or visit https://buddy.ai/en/prices for special discounts and offers.

To access your Buddy subscription across multiple devices, you'll need to create an account by visiting the "Settings" page. Once completed, you can sign into the Buddy app from any compatible device and your child's progress will transfer automatically.

The Buddy app only allows for one child's profile per device at this time. However, you can add your subscription to another device free of charge to create a profile for another child.

To copy your subscription to a second device, you'll need to send two messages using the CONTACT SUPPORT menu option in the SETTINGS panel. (You can find it by pressing the ⚙️ icon in the upper left-hand corner of the app's main page.) First, send a message requesting the change from the device that has an active subscription. Then send a message from the device on which you want to add the app.

Buddy offers a monthly and six-month subscription. Just tap on any locked Topic box within the game to choose your plan. Or get a special discount by subscribing directly through our website: https://buddy.ai/en/prices.

To cancel auto-renewal on an Apple device, please use the Apple guide found here: https://support.apple.com/en-us/HT202039. For a Google device, use the guide found here: https://support.google.com/googleplay/answer/7018481?hl=en.

If you purchased your subscription directly through our website, you can access your account through the Buddy email you received after subscribing. Click the "Manage Subscription" button within that email to sign into your account and cancel autorenewal.

Both the App Store and Google Play offer refunds within 48 hours of purchase. To request a refund for a subscription purchased through the App Store, please use this link: https://support.apple.com/en-us/HT204084. To request a refund through Google Play, please use this link: https://support.google.com/googleplay/answer/2479637.
Subscriptions purchased through the Buddy.ai website are not eligible for refunds. However, if you are having an issue with the app, please contact Customer Service for assistance.

For subscriptions purchased through App Store or Google Play, you can find the expiration date in the account settings associated with your Apple ID or Google account. There is currently no way to check the expiration date for plans purchased through the Buddy website.

We strongly recommend that you create an account after subscribing. This will allow your child to use the Buddy app across multiple devices without losing their progress. To create an account, click the ⚙️ icon to visit the "Settings" page, then click the "My Account" menu option and follow the instructions.

There may be a few reasons why Buddy can't hear you. First, it's best to use the app in a quiet place free of background noise like music or the TV. (Buddy can get distracted the same way humans do!) Next, make sure you don't cover the microphone on your phone or tablet when you speak to him. Finally, wait for Buddy's prompt before giving your answer. He only listens when he puts his ear to the screen.

If you've tried these tips and are still having trouble with Buddy's voice recognition, please contact Customer Support through the Settings page in the app.

We regularly test new features and improvements for future updates, which may result in slight changes across devices. None of these have a meaningful impact on the app's content or gameplay.

Congratulations on being a Buddy Super-Learner! The app is constantly updating with new vocabulary flashcards, expeditions, and features, so more content is coming soon! In the meantime, you can keep learning with Buddy by changing the proficiency level on the app. Click the ⚙️ icon in the upper left-hand corner of the main page, then press the ENGLISH PROFICIENCY LEVEL menu option to choose a higher English proficiency level. The topics and expeditions won't change, but you'll learn to say new, more challenging English words and phrases.

Don't worry if you get stuck on a tricky question! Just tap on Buddy's friend Sparky. (He's the rainbow-colored unicorn sock puppet – you can't miss him!) He'll give you the answer in English.

Buddy.ai is designed to help kids "take their first steps" in learning English. The app is best suited for children ages 4-10, but we have users of all ages. If your child can operate a smartphone or tablet independently, they may be ready for Buddy. And studies have shown that children who begin learning new languages at a young age are far more likely to achieve fluency.

Routine and repetition are the keys to learning a new language. We suggest starting with 15-30 minutes sessions three times a week with a goal of reaching five weekly lessons. Because the Buddy app plays like a fun mobile game, your child will look forward to their "Buddy time."
You can even schedule regular lessons just as you would with a live tutor. Click the ⚙️ icon in the upper left-hand corner of the app's main page, then press the SCHEDULE menu option to get started.

You'll receive email progress reports the day after every session with details about the new English words and phrases your child has learned. We also send weekly reports with their learning stats.

If you created an account using Buddy's "Settings" page, your child's progress will automatically transfer between devices. Simply log into the Buddy app on the new device and begin playing.

At this time, the Buddy app can only be played on smartphones and tablets. It is not available on laptops, desktops or smart TVs.

To delete your personal information, simply email us at support@mybuddy.ai. We will delete your personal data as soon as we receive the request. For more information, please refer to our Privacy Policy.

To change your child's age, you'll need to delete and re-install the Buddy app. But please note that your child's age does not affect the app's lessons or learning content. To change the proficiency level of the app, please visit the SETTINGS page. Click the ⚙️ icon in the upper left-hand corner of the main page, then press the ENGLISH PROFICIENCY LEVEL menu option to select the appropriate level.

You can choose from three options based on the Common European Framework of Reference for Languages (CEFR): Pre A1 for new English learners. A1 for children who’ve had limited exposure to English at home or in school; and A2 for those who are actively learning English but need extra speaking practice.

Click the ⚙️ icon in the upper left-hand corner of the app's main page, then press the SCHEDULE menu option to make changes or schedule a new lesson.

To change the native language, visit the SETTINGS panel by pressing the ⚙️ icon in the upper left-hand corner of the main page. Tap the LANGUAGE menu option and make your selection. The Buddy app is currently available in Spanish, Portuguese, Russian, Polish, German, Turkish, Arabic, and French (with more languages coming soon!)